Refund Policy
*Shipping and Returns*
At Hana Yoga, we strive to provide you with the best shopping experience possible. Please read through our shipping and returns policy to understand how we handle your orders and ensure your satisfaction.
*Shipping Information:*
- *Processing Time:* Orders typically take 4-5 business days to process before shipment, excluding weekends and holidays.
- *Shipping Methods:* We offer standard and expedited shipping options. Delivery times may vary depending on your location and the shipping method selected during checkout.
- *Shipping Rates:* Shipping rates are calculated based on the weight of your order and the shipping destination. You can view the shipping cost at checkout before placing your order.
- *International Shipping:* We currently offer shipping to select international destinations. International orders may be subject to customs fees, import taxes, and other charges levied by the destination country. Customers are responsible for covering these additional costs.
- *Order Tracking:* Once your order has been shipped, you will receive a confirmation email containing tracking information. You can track the status of your shipment using the provided tracking number.
*Returns and Exchanges:*
We want you to love your purchase from Hana Yoga. If for any reason you are not completely satisfied with your order, we offer hassle-free returns and exchanges within 30 days of delivery.
- *Eligibility:* To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as received.
- *Return Process:* To initiate a return or exchange, please contact our customer service team at hana.yogaa@gmail.com with your order number and reason for return. We will provide you with further instructions on returning your item(s).
- *Refunds:* Once your return is received and inspected, we will process your refund to the original method of payment within 10-12 business days. Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.
- *Exchanges:* If you would like to exchange an item for a different size, color, or style, please indicate your preference when contacting us for a return. We will do our best to accommodate your request based on product availability.
*Damaged or Defective Items:*
In the unlikely event that your order arrives damaged or defective, please contact us immediately at [insert contact email or phone number] so we can assist you with a replacement or refund.
*Contact Us:*
If you have any questions or concerns about our shipping and returns policy, please don't hesitate to reach out to our customer service team at hana.yogaa@gmail.com. We're here to help ensure your shopping experience with us is nothing short of exceptional.
Thank you for choosing [Your Business Name] for your yoga mat needs. We appreciate your support!
Hana Yoga Team
At Hana Yoga, we strive to provide you with the best shopping experience possible. Please read through our shipping and returns policy to understand how we handle your orders and ensure your satisfaction.
*Shipping Information:*
- *Processing Time:* Orders typically take 4-5 business days to process before shipment, excluding weekends and holidays.
- *Shipping Methods:* We offer standard and expedited shipping options. Delivery times may vary depending on your location and the shipping method selected during checkout.
- *Shipping Rates:* Shipping rates are calculated based on the weight of your order and the shipping destination. You can view the shipping cost at checkout before placing your order.
- *International Shipping:* We currently offer shipping to select international destinations. International orders may be subject to customs fees, import taxes, and other charges levied by the destination country. Customers are responsible for covering these additional costs.
- *Order Tracking:* Once your order has been shipped, you will receive a confirmation email containing tracking information. You can track the status of your shipment using the provided tracking number.
*Returns and Exchanges:*
We want you to love your purchase from Hana Yoga. If for any reason you are not completely satisfied with your order, we offer hassle-free returns and exchanges within 30 days of delivery.
- *Eligibility:* To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as received.
- *Return Process:* To initiate a return or exchange, please contact our customer service team at hana.yogaa@gmail.com with your order number and reason for return. We will provide you with further instructions on returning your item(s).
- *Refunds:* Once your return is received and inspected, we will process your refund to the original method of payment within 10-12 business days. Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.
- *Exchanges:* If you would like to exchange an item for a different size, color, or style, please indicate your preference when contacting us for a return. We will do our best to accommodate your request based on product availability.
*Damaged or Defective Items:*
In the unlikely event that your order arrives damaged or defective, please contact us immediately at [insert contact email or phone number] so we can assist you with a replacement or refund.
*Contact Us:*
If you have any questions or concerns about our shipping and returns policy, please don't hesitate to reach out to our customer service team at hana.yogaa@gmail.com. We're here to help ensure your shopping experience with us is nothing short of exceptional.
Thank you for choosing [Your Business Name] for your yoga mat needs. We appreciate your support!
Hana Yoga Team
